RETURN POLICY

At Pro Ebike Australia, your satisfaction is our top priority. We stand behind the quality of our electric bikes, parts, and accessories. If you’re not completely happy with your purchase, you can return your item within 7 days of delivery at no extra cost.

7-Day Hassle-Free Returns

We want you to shop with confidence. That’s why we offer a 7-day return window from the date your order is delivered. If the item doesn’t meet your expectations or you’ve simply changed your mind, you can send it back to us—free of charge.

Return Eligibility

To qualify for a return:

  • The return request must be made within 7 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging.

  • All manuals, accessories, and tags must be included.

  • You must provide proof of purchase (such as order number, receipt, or invoice).

If the item shows signs of use or installation, or is returned incomplete, we may reject the return or apply a small restocking fee.

Non-Returnable Items

Certain products cannot be returned unless faulty, including:

  • Used or damaged items

  • Installed parts or accessories

  • Opened batteries, tyres, or electrical components

  • Custom or special orders

  • Items marked “Final Sale” or “Non-Returnable”

How to Start a Return

  1. Contact us within 7 days of delivery at [insert email address] or call [insert phone number].

  2. Provide your order number, product name, and reason for the return.

  3. Our support team will confirm your eligibility and send you a prepaid return label or arrange a free courier pickup.

  4. Pack the product securely in its original box and return it as instructed.

We’ll inspect your item once it arrives and notify you of your refund or exchange status.

Refunds & Exchanges

  • Approved refunds are issued to your original payment method within 3–5 business days after inspection.

  • You may also request an exchange if stock is available.

  • If your item is faulty or we made an error, we’ll cover all shipping costs and provide a full refund or replacement.

Faulty or Damaged Goods

All our products are backed by the Australian Consumer Law (ACL).
If you receive an item that is faulty, defective, or not as described, you are entitled to a repair, replacement, or full refund—at no cost to you. Please contact us immediately so we can resolve the issue promptly.

Order Cancellations

Orders can be cancelled before shipment for a full refund.
Once your order has been dispatched, you’ll need to follow our 7-day return policy process.