Shipping Policy – Pro Ebike Australia

At Pro Ebike Australia, we’re committed to making your shopping experience smooth, reliable, and hassle-free. We offer fast, affordable, and insured shipping across all states and territories in Australia to ensure you receive your electric bike quickly and safely.

Australia-Wide Shipping

We deliver to all major cities and regional areas across Australia, including NSW, VIC, QLD, WA, SA, TAS, NT, and ACT. Whether you’re in Melbourne, Sydney, Brisbane, Perth, or a remote town, your e-bike will reach you safely.

Dispatch & Delivery Times

• Processing Time: Orders are usually processed within 1–2 business days after payment is confirmed.

• Delivery Time: Estimated delivery time is 3–7 business days, depending on your location.

• We will provide you with a tracking number once your order has been dispatched, so you can monitor your delivery in real-time.

Free & Discounted Shipping Offers

We proudly offer:

• FREE standard shipping on select models and promotions.

• Discounted flat-rate shipping on all e-bikes Australia-wide.

• Need it faster? Express delivery options are available on request (fees may apply).

Secure & Insured Deliveries

Every shipment is:

• Fully insured against loss or damage during transit.

• Packed professionally to protect your e-bike from damage.

• Delivered via reliable Australian couriers with tracking and signature confirmation.

Shipping FAQs

Can I pick up my e-bike in person?
Yes! Local pickup is available from our Melbourne location by appointment.

Will I receive tracking details?
Absolutely. As soon as your order ships, we’ll email you a tracking number and link.

What if my e-bike arrives damaged?
In the rare event of damage during transit, contact us immediately with photos. We’ll work quickly to resolve the issue or arrange a replacement.